Competent support –
fast and reliable

Support packages

Our support packages give you the opportunity to comprehensively prepare for emergencies and problems. Your users – whether employees, customers or partners - ultimately rely on the availability of the services of your corporate portal. In order to avoid delays or downtime, you thus ensure competent support.

  Basic Silver Gold
Further development of the VANTAiO software including major releases
Number of customer accounts with web access to the support area 2 5 10
Service packs and patches
Support by VANTAiO/ Partner VANTAiO VANTAiO
Communication in case of errors S1 S 2 S 1 S 2 S 1 S 2
Support Channel Ticket Ticket Hotline
Reaction time 3 AT 3 AT 1 AT 2 AT 1 St 4 St
Desired error correction time 4 AT 30 AT 2 AT 15 AT 1 AT 2 AT
Inclusion of the product-specific chief developer -
Feedback and support by a dedicated support manager - -
Access to the entire VANTAiO development network - -

Contact us!

Tim Stein

Tim Stein
Head of Professional Services
T +49 6131–622280

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Conrad Rolack

Conrad Rolack
Head of Support
T +49 6131–622280

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