How can the often dusty image of the HR department be changed? How do employees become satisfied and motivated clients of the HR department? The October issue of the journal Personalwirtschaft picks up on the increasing trend towards the use of service design in the HR environment and outlines successful implementation examples from practice.
Away from pure process thinking, to focusing on the people in the company – Service design has also gained a foothold in the human resources sector. Human resources explains in the current article "In the interest of the customer" backgrounds and procedures.
Among other things, the new HR portal from innogy lists the multi-page topic special as a best-case scenario. The high user orientation of the portal solution, which was implemented with SAP and VANTAiO software, is a particular mention. For example, extensive self-services in an app optic ensure intuitive usability and greater efficiency. According to Sandra Karl, Head of Customer Experience of the Essen-based energy supplier, "Faster to the Goal" is the central guiding principle.
Björn Adam, Head of Software Solutions, VANTAiO: "We are convinced that a user-oriented approach not only ensures greater efficiency and transparency, but also ensures greater acceptance and appreciation for the HR department. Our VANTAiO HR Portal is based on this philosophy and supports the HR department on its way to more service orientation."
Head of Software Solutions
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